Cancellation Policy

PAYMENT TERMS
At booking: 25% is payable within 24 hours to secure your reservation.
Within 14 days of booking: a further 25% is payable, bringing the total paid to 50%.
14 days before arrival: the remaining 50% balance is payable.
Booking within 14 days of arrival? Full payment is required within 24 hours of booking.
No on-site payments are accepted.

CANCELLATION POLICY

Cancelling 14 days or more before arrival
Your 50% deposit is non-refundable, but it can be moved to new dates within 12 months, subject to availability and the rates applicable to those dates. Any balance paid early will be refunded, less bank or card charges.

Cancelling less than 14 days before arrival
The full booking amount is non-refundable and cannot be moved to new dates.

No-show
If you do not arrive on your check-in date and have not cancelled, the full booking amount is non-refundable.

Need to change your dates?
Please contact us in writing at [email protected] as soon as possible. Date changes are subject to availability, the applicable rates and our discretion.

ADDITIONAL CONDITIONS
A R1,000 administration fee applies to all cancellations.
Bank or card processing fees are deducted from any refund.
An administration fee of R150 applies to all breakage deposit claims, in addition to any courier fees.
No refunds are given for weather, sea conditions, construction noise or other circumstances beyond our control.
We recommend taking out travel insurance.