Flexible cancellation and payment policy when booking directly with the establishment.
Please contact us if you require further details.
50% deposit required within 24 hours of booking; balance due 14 days before arrival.
Less than 14 days, full payment required within 24 hours of making the booking.
>14 days prior to arrival - Full refund of deposit paid
<14 days prior to arrival - No refund payable
Day of check-in - if the guest doesn't show up, they will be charged the full price of their booking
Admin fee of R350 for all cancellations
COVID-19 REGULATIONS: REFUND GUARANTEE
You can still enjoy a leisure stay at any of our establishments.
You can also book all your future accommodation at all our establishments. Should you however be unable to travel due to continued national or provincial restrictions, we will refund you less the admin fee.
Regulations and restrictions:
Please be aware that restrictions and alert levels are subject to change per evolving governmental directives. We recommend checking the official website: https://sacoronavirus.co.za/
While our hope is that we don’t experience another Lockdown that prevents travel, however should this be the case, we would be willing to postpone your booking to an alternate date if at all possible. Alternatively, a voucher would be issued to the full value,
Please note that should you postpone your booking and there is a rate change, you will be required to pay the additional fee.
Only in exceptional cases will a refund be given.
We reserve the right to ask for medical proof or supporting documentation should the need arise.