FAQ

Sometimes you just need answers to those questions, where what and how? Please see our FAQ tab for the answers

Gallery

Frequently Asked Questions

Which apartment is PET FRIENDLY?

Martinique is pet friendly - by prior arrangement.

An additional pet fee is payable in advance 

Please see our pet policy below:

• Please confirm that you have a small breed dog and that you are able to control their behaviour

• No pets to sleep on or in the beds (you are to provide their own bedding and food bowls)

• Barking to be kept to the absolute minimum (Body Corporate rules are very strict regarding this)

• Any faeces need to be collected and disposed of in the outside bins (please take your pet out onto the lawn away from other visitors)

• Pets may not swim in the swimming pool

• Please keep your dog on a leash within the complex and outside of the property

• Pets may NOT be left unattended in the apartment at any time (please take your pet with you if you go out).

• Kindly acknowledge that your pet has been fully inoculated and is up to date with their rabies vaccination.

• All liability is for the pet owner’s account. Should any additional cleaning be required, the guest agrees to pay over an above their booking fee.

PLEASE NOTE: Should there be a complaint from either a neighbor/body corporate member permission may be revoked, and you will be asked to leave and your accommodation forfeited.  NO REFUND ON ACCOMMODATION WILL BE GRANTED.

 

Where do we collect the keys from?

Self check-in with lock box on the premises

No driving around to collect keys.

Keys are kept in a combination safe at the entrance to both apartment. You will be sent the code via Whatsapp prior to your arrival.

 

What time can we check-in and check-out?

Check-in time is from 15h00 - 20h00 (later time can be arranged in advance)

Check-out strictly by 10h00

Is the apartment secure?

All apartments are situated in secure complexes with evening guarding.  

Is there a BBQ ?

All apartments have Weber gas braai (BBQ)

 

Is there Airconditioning?

Yes there is!

SKIATHOS

Has ducted Aircon throughout plus fans in each bedroom 

MARTINQUE 

Has Aircon in the lounge and main bedroom. Ceiling fans in all bedrooms and the lounge.

Does the apartment have WIFI, DSTV and NETFLIX?

Yes, there is Wifi, DSTV, NETFLIX  at all apartments.

Skiathos apartments have fibre of 25/25 mbps uncapped

Martinique has fibre of 10/10 mbps uncapped.

Is there a swimming pool ?

Guests have access to a swimming pool within both complexes. There is a gate to the pool but it is not locked.  Please be sure to supervise young children.

 

What's the weather like? Is the water warm?

Climate: KwaZulu-Natal and the Dolphin Coast in particular enjoys a warm sub-tropical climate for most part of the year. Summer (Nov - Feb) temperatures are hot, from 24 - 30 degrees Celsius and winter temperatures average at 20 degrees Celsius. Sea temperatures vary from 25 degrees in summer to 18 degrees in winter. The average rainfall for the year is in the order of 900mm. The average minimum and maximum temperatures and rainfall figures for this area are as follows:

 

Are there sea views?

Both apartments have full sea views

Yes absolutely, these stunning apartments are right on the beachfront!! This is as close as you get to the beach without getting sand on your toes.

Skiathos has elevated breaker views. 

Martinique has both pool and sea views. 

Both complexes are on the beach side of the road.

Best places to spot dolphins and whales swimming by.

What is the beach like at Skiathos?

Shakas Rock beach is home to a very special tidal pool, teeming with life, including parrot fish and incredible soft corals. Your children will be delighted to see the treasures this pool has to offer. Lovely sandy beach for long walks too.

A short stroll to Salt Rock swimming beach, where the lifeguards are on duty.

What is the beach like at Martinique?

Martinique complex goes to the water edge, however on to rock. Thompson’s bay beach is a short walk away. This a popular beach has a very large rock pool (Olympic size), sheltered beach from windy days and “hole in the walk” to explore.

A sandy swimming  beach with lifeguards on duty.

Is the apartment family friendly?

Camp cot available

Yes most definitely! Children are welcome.

We have a kiddies table & chairs for them to eat or draw at.  Also coloring-in books and games.

Optional camp cot - please book in advance

Is the apartment serviced?

Yes the apartments are serviced every second day for a stay longer than 3 nights. No service on a Sunday or Public holiday.

However please note due to the increased COVID cases, the apartments will only be serviced if unoccupied, as a precautionary measure for both our guests and staff.

Cleaning will be between 9h00 - 12h00 or 12h30 -15h30, every alternate day by prior arrangement. Should you not require this service, please notify me at least 24hrs beforehand.

Please see our Health and Safety tab on our Homepage for more information

How do we get around?

Uber

You are within walking distance to "Salt" Cafe, which serves breakfasts, coffees and pizzas and "2 on Main" for delicious dinners and cocktails.
There is also a Bottlestore and a Superette close by selling basic essentials like milk, bread etc.
There is a new Woolworths that has opened at Mt Richmore Estates called Salt Rock Center, which is only 3km away.

Uber is available in the area to get you where you want to go.

"Go Ballito" is a shuttle service from and to the airport (see their website)

"Tuk Tuk" taxis are available (see their Face book page - Ballito TukTuk shuttle) will take you where you need to go locally.

What restaurants are there?

See our Guidebook for more details: Beachfront Insiders Guide

Here is a short summary of some off our favorites:
1. Sage – Salt rock (breakfasts and light lunches) – great for kids – activities. Some decor shops included
2. Litchi Orchard – Salt rock (breakfasts and light lunches) – nursery and monthly markets as well.
3. Peron Peron - Argentinian Grill - fantastic steaks - newly opened at Lifestyle Ballito Mall
4. Mozambik – Ballito old village - lovely Portuguese piri piri chicken and seafood
5. Ocean Basket Ballito - newly opened on the beach with lovely decor and delicious seafood
6. Jack Salmon- Tiffany Center - delicious sushi and contemporary meals
7. Ziggie’s - Salt Rock - German cuisine. Has the best eisbein and craft beers
8. The Market - street style food and excellent cuisine -live music for great atmosphere
9. Salsa Mexican - Lifestyle Ballito - mexican grill
10. Salt Rock Hotel - buffets and curries
11. “Eat some more" takeaway curry – in the old Spar centre in Ballito village (highly recommended “real Durban curry”, try the biryani special on Fridays - ready at noon)

Do you provide bath and beach towels? Is there a hairdryer?

Yes we provide both bath and beach towels.  There is also an umbrella available to our guests.

Hairdryer available in both rooms.

Is smoking allowed?

No, not within the apartment.  You may smoke on the veranda - please make use of the ashtray provided and watch for smoke blowing back into the apartment.

There is an additional cleaning fee should smoke be detected inside the apartment.

Do you provide food?

Self-catering apartments

Our apartments are self-catering, however food can be ordered in or groceries delivered.  There is also a fabulous private chef that will cook at the apartment for a special occasion or you could purchase ready made meals from Loret’s Kitchen   

 

What's the neighborhood like?

We love the Dolphin Coast for its vibe, conveniences and beautiful beaches.  The area has so much to offer and the apartment is uniquely situated between Shakas Rock and Salt Rock.  Close enough to Ballito but still having its own amenities.

Is there parking available?

Yes.  Skiathos has under cover parking for one car and one open parking bay.

Martinique has one reserved parking bay.

There is control access to both complexes

What else do you provide?

A welcome gift

Complementary WiFi  
Beach and bath towels 
Beach umbrella available to our guests
Coffee, tea and sugar is provided as well as salt & pepper

Dishwasher tabs, hand soap, shampoo, toilet paper.

 

What to do on rainy days?

Guide book

There are load of options should you want to do some exploring.

See our Guidebook for places to go Beachfront Insiders Guide

What’s the price?

As Shakas Rock is a holiday destination, we have a range of prices depending on what season it is when you book.

Booking direct guarantees you the best price, however you can also book through Airbnb or Booking.com but expect to pay additional fee of between 12% - 18% more.

Please see our Book now tab for the best prices